FAQ

Frequently Asked Questions

Everything you need to know about AI Waiter's digital menu, virtual waiter, waiter module, pricing, and setup — answered clearly. Can't find your answer? Contact us.

Digital Menu & Virtual Waiter
What is AI Waiter?
AI Waiter is India's leading digital menu and virtual AI waiter platform for restaurants. Customers scan a QR code, browse your digital menu, and order by voice or text through the virtual waiter AI. Orders route to the kitchen in real time. The platform also includes the Waiter Module for floor staff, a Chef Module (kitchen display), and an Admin Dashboard — all connected.
What is a digital menu or virtual menu?
A digital menu (also called a virtual menu or QR menu) is an online version of your restaurant menu accessible by scanning a QR code at the table. AI Waiter's digital menu supports photos, dietary tags (Veg / Non-Veg / Jain / Spicy), real-time availability, and voice ordering — accessible from any smartphone browser, no app download needed.
What is a virtual waiter or digital waiter?
A virtual waiter (or digital waiter) is an AI-powered ordering assistant that takes customer orders, processes customisations, and routes them to the kitchen — replacing or supplementing physical waitstaff. AI Waiter's virtual waiter understands natural speech in Hindi and English, confirms every order before sending it to the kitchen, and reduces errors by over 40%.
Do customers need to download an app?
No. The digital menu works entirely in the phone's browser. Customers scan the QR code with their camera app and the virtual menu opens immediately — no app store, no install, no sign-up required. This is one of the biggest advantages of AI Waiter over app-based solutions.
How accurate is Hindi voice ordering?
Very accurate. The virtual AI waiter is specifically tuned for Indian English accents and Hindi including Hinglish. The AI confirmation step before order placement means even if transcription isn't perfect, the customer can correct it before the order goes to the kitchen.
Waiter Module
What is the Waiter Module?
The Waiter Module is a dedicated mobile app for floor staff. When a customer presses "Call Waiter" on the digital menu, the nearest available waiter gets an instant push notification with the table number and any note. Waiters see a live table grid, track order status, and coordinate with the kitchen — all from their phone. It's the digital waiter assistant for your entire floor team.
How does a waiter log in to the Waiter Module?
Each waiter logs in with a unique restaurant code and a personal PIN — no email address, no password to remember. Login is instant and mobile-friendly, designed for fast-paced restaurant shifts. Role-based access ensures each waiter only sees what's relevant to their section and assigned shift.
What happens when a customer calls a waiter?
When a customer taps "Call Waiter" on the digital menu, the call is sent via WebSocket to the Waiter Module app in real time — with table number, elapsed time, and any customer note. The waiter taps Respond to acknowledge it. Every call is logged with timestamp and response time for management review.
Can the waiter see when food is ready to serve?
Yes. The waiter module syncs with the kitchen display. When the chef marks an order as Ready, the waiter sees a "Food Ready" status on their table grid — so they know exactly which table needs service without any kitchen trips or shouting.
How many waiter accounts can I create?
The Starter plan supports up to 3 waiter accounts. The Growth plan supports unlimited waiter accounts. All accounts are included in your monthly plan at no extra cost per account.
Pricing & Setup
How much does AI Waiter cost?
AI Waiter starts at ₹999 per month for the Starter plan, which includes the digital menu, virtual waiter, waiter module (up to 3 accounts), kitchen display, and Razorpay payments. No per-order fees, no setup charges. A 14-day free trial is available on all plans with no credit card required. See full pricing →
How long does setup take?
Most restaurants are fully live within 24 hours. You provide your menu, our team uploads it to the digital menu system, you print the QR codes we generate, and your waiters download the Waiter Module app. No hardware to install, no technical expertise required.
What is included in the free trial?
The 14-day free trial gives full access to your chosen plan — digital menu, virtual waiter, waiter module, kitchen display, Razorpay payments, and the analytics dashboard. No credit card required to start. No automatic charges after the trial.

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